Privacy Policy
Who We Are
Our website address is: https://www.havenflooring.co.uk/
This website is operated by Haven Carpets & Flooring, based at:
96 Aigburth Rd, Dingle, Liverpool L17 7BN, United Kingdom
Phone: +44 7777 728297
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, request a quote, or use our flooring services.
Information We Collect
We may collect personal information when you:
- fill in a contact form
- request a flooring quote
- book a home visit
- call or email us
- visit our website
- leave a comment or review
This may include:
- your name
- phone number
- email address
- address or service location
- details about your flooring project
- IP address
- browser and device information
How We Use Your Information
We use your information to:
- respond to enquiries
- provide quotes
- arrange home visits
- carry out flooring services
- improve our website
- keep records for business and legal purposes
- prevent spam or misuse of the website
Contact Forms
When you send a message through our website, we collect the details you provide so we can reply to your enquiry.
We do not sell your contact details to third parties.
Cookies
Our website may use cookies to help it work properly and improve your browsing experience.
Cookies may be used to:
- remember basic website preferences
- improve website performance
- understand how visitors use the site
- help with security and spam prevention
You can control or delete cookies through your browser settings.
Analytics
We may use website analytics tools to understand how visitors use our website. This helps us improve pages, content, and user experience.
Analytics data may include:
- pages visited
- time spent on the website
- device type
- browser type
- general location data
This information is used in a general way and does not usually identify you personally.
Comments
If visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent to help detect spam.
Media
If you upload images to the website, avoid uploading images with embedded location data. Visitors may be able to extract location data from images.
Embedded Content from Other Websites
Pages on this website may include embedded content such as maps, videos, or images. Embedded content behaves in the same way as if you visited the other website directly.
These websites may collect data about you, use cookies, and monitor your interaction with their content.
Who We Share Your Data With
We do not sell your personal data.
We may share limited information with trusted providers where necessary, such as:
- website hosting providers
- email or contact form services
- analytics providers
- spam protection services
We may also share information if required by law.
How Long We Keep Your Data
We keep personal information only for as long as necessary.
Enquiries and quote details may be stored for business and service purposes. Customer records may be kept longer for legal or accounting reasons.
Your Data Protection Rights
You may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- restrict how your data is used
- object to certain uses of your data
- withdraw consent where applicable
Contact Us
For any privacy-related queries, contact us at:
Haven Carpets & Flooring
96 Aigburth Rd, Dingle
Liverpool L17 7BN
Phone: +44 7777 728297
Complaints
If you are not satisfied with how your data is handled, you can contact us or raise a complaint with the Information Commissioner’s Office (ICO).
Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted on this page.
Last updated: April 2026